Hozzáadott 1 week ago

Service Request Manager (ENG + IT)

Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco

Foglalkoztatás jellegeStaff

Dátum2019-10-09

KategóriaIT and Telecommunications




Service Request Manager (ENG + IT)


Come and join our Partner’s team.         
Our Partner Offers

•    Competitive salary
•    Permanent contract
•    Full-time job
•    Normal working hours
•    Home office opportunity
•    Main location – Europe-Hungary-Budapest
We are announcing an immediate opening for the following position located in Budapest
Service Request Manager (ENG + IT)
Responsibilities

•    Responsibility for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects
•    Taking ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering
•    Directly performing some pricing and ordering activities and involves other departments and third parties as necessary, like technical department
•    Keeping the requestor informed about the progress of his request via direct contacts and system updates
•    Managing the handovers between the different departments and promptly raises and resolves any issue.
 
Requirements & Skills

•    Good knowledge of MS Office applications and agile with systems and processes
•    Bachelor degree and/or 2+ years relevant working experience in SSC/Customer
•    Service environment Interest in telecommunication field is an advantage
•    English on a fluent level is a must
•    Italian on a fluent level is a must
•    As we have openings for more team, any European language on a fluent level is an advantage
•    Ability to meet the customers’ needs in line with the business requirement
•    Working with a cooperative and positive attitude in a group setting to achieve common goals
•    Excellent commercial understanding, communication and problem-solving skills in a changing environment
 
 To apply for this position please register on our website and attach your English CV.
 

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