Hozzáadott 4 months ago

Service Desk Agent

Munkavégzés helyeHAJDÚ-BIHAR, Debrecen, Hungary PP Adecco

Foglalkoztatás jellegeStaff

Dátum2022-01-11

KategóriaIT and Telecommunications




Service Desk Agent


Service Desk Agent - German & English speaking

Task:
  • Provides telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client
  • End user support via mail or telephone
  • Resolution of End User Incidents not resolved on first line and remotely resolvable
  • Handling of standard and non-standard changes and service requests for single End Users
  • Population of knowledge systems enabling first line analysts to increase their first contact resolution
  • Invokes problem management


Expectation:
  • 1-3 years experience in Service Desk      
  • University or College, preferable ICT    
  • C1 German
  • B2 English
  • Microsoft MCITP certifications: Windows 7 / Windows 10 (or equivalent knowledge)    
  • Customer Service: Customer Service Representative Professionalism, Process, Skills       
  • Lean: Lean mindset      
  • Customer focussed, disciplined, service attitude
  • Polite, patient, friendly      

What we offer:
  • Competitive salary package
  • Friendly atmosphere
  • Participation in interesting international projects
  • Wide range of training possibilities
  • Possibility of professional growth

Legutóbbi kereséseim

  • BUDAPEST, Budapest, Hungary PP Adecco
  • Specialist
  • FEJÉR, Székesfehérvár, Hungary PP Adecco
  • Staff
  • BÁCS-KISKUN, Kiskőrös, Hungary PP Adecco
  • Specialist