Hozzáadott 1 year ago
English Speaking Customer Service Professional
Munkavégzés helyeBUDAPEST, Budapest, 13. kerület, Hungary Staffing Adecco
Foglalkoztatás jellegeStaff
Dátum2022-06-29
KategóriaCall Centre and Customer Service
English Speaking Customer Service Professional
Our partner is a multinational company in oil industry. They would love to welcome you in their team as a
English Speaking Customer Service Professional
About your tasks and responsibilities:
- Provide positive memorable customer interaction experience through personable engagement and first contact resolution of customer enquiries;
- maintain proactive engagement with customer for enquiries not resolved at first contact
- Expediently manage and resolve customer OtC enquiries in line with the SLAs
- Responsible for a portfolio of customers within defined line of business(es) and geography
- First point of contact for customer enquires including, complaints, claims, product returns, order status
- Capture relevant customer interaction data
- Provides visibility and attention to unresolved customer enquiries, proactively updating customer and flagging attention to workflow resolvers / contributors
- Advocates for the customer and continuously seek opportunities for low-effort customer experiences
About our requirements:
- Negotiation level of English (Agent will support AMR zone)
- Experience in E2E OtC process and/or customer service is a must
- Confident and strong advocate for the customer
- Assertive, empathetic and good communicator
- Problem solver and can-do attitude
- Comfortable with new technology
- Afternoon shift (12pm-8pm)
- European passport or valid work permit for Hungary is mandatory
Why should you join:
- Salary gross 500.000-550.000 HUF / month
- Cafeteria gross 390.000 HUF / year
- Home office opportunity one/two times a week
- One year fixed-term contract (until end of 2022) with try and hire opportunity
- Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
- A positive and inclusive work environment in which diversity and cross-regional work-streams are key component
Location:
- Budapest, 13th district
Legutóbbi kereséseim
- BUDAPEST, Budapest, Hungary PP Adecco
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