Hozzáadott 2 months ago

Senior Order Management Specialist

Munkavégzés helyeBUDAPEST, Budapest, Hungary Staffing Adecco

Foglalkoztatás jellegeStaff

Dátum2019-12-17

KategóriaCall Centre and Customer Service




Senior Order Management Specialist


Our partner is the world leader in serving science, with revenues of $20 billion. Join them and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. You’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Senior Order Management Specialist
Based at the new Shared Service Center in Budapest, the Customer Service team is responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfillment phases. This is not the usual customer service you don’t have to answer the phone all day, you will have to deal with B2B responsibilities.
Responsibilities
- Work on assignments/projects as part of a team
- Become knowledgeable of the Customer Service functions of the ERP system
- Customer data maintenance
- Assess individual customer requirements and direct activities to appropriate departments
- Maintain daily customer service reports
- Manage all fax/written/web orders within the division's guidelines, relay price and availability of products to customers where necessary
- Deal with customer complaints efficiently and professionally as per the service level agreement
- Maintain and create new customers accounts
- Adhere to SOP’s, SLA’s and departmental training guideline
- May be required to perform other related duties as required and/or assigned
Requirements
- Competent Microsoft Office user
- Strong written and verbal communication skills
- Must have the ability to identify and solve problems and to multi-task under deadlines
- Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize effectively
- Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
- Work on own initiative on daily routine tasks as well as solving system issues
- Fluency in English is required 
- Additional European Language Knowledge is advantage 
- Relevant customer service experience, preferably in a call centre/office environment advantage
- Experience with Oracle or SAP preferred but not essential
- Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
We offer
- Multinational environment
- Normal working hours
- Career and development opportunities
- Professional trainings
- Base salary + Bonus
- Cafeteria
- Location  Budapest - XIII. district
To apply for this position please register on website and attach your English CV.

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