Hozzáadott 1 month ago

Technical Service Associate

Munkavégzés helyeKOMÁROM-ESZTERGOM, Tatabánya, Hungary PP Adecco

Foglalkoztatás jellegeStaff

Dátum2020-01-08

KategóriaCall Centre and Customer Service




Technical Service Associate


At this company we bring together experienced professionals and advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.
We are looking for a Technical Service Associate in our team.
Tasks and Responsibilities
Create value to the customer:
  • Providing expert level technical product support, including instrument, software, and application troubleshooting.
  • Accurately logging all customer interaction with the CRM and identifying all associated failure modes for quality reporting.
  • Manage internal and external customer inquiries about product features and capabilities.
  • Assist in collecting payment information and generating shipping and billing paperwork

Innovate meaningful solutions to critical customer problems:
  • Engaging cross-functional teams to identify and resolve product discrepancies.
  • Contributing to the development of internal products, serving as the voice of the customer in identifying product enhancements and making sure new products launch with customer usability in mind.
  • Performing diagnostics testing, enacting repairs, performing test and calibration routines on the instruments to which assigned, observing all applicable safety procedures.
  • Occasional refurbishment of complex parts, assemblies, and instrumentation.
  • Accurately accounting for all inventory transactions associated with the repair process.

Deliver an exceptional customer experience:
  • Communicate effectively both verbally and written to reflect observations, recommendations, and action plans
  • Accurately logging all customer interaction with the CRM and identifying all associated failure modes for quality reporting.
  • Coordinating with sales when an opportunity or conflict to Analytical Instruments is identified.
  • Actively follow up with customers to ensure issues are resolved and the customers are satisfied.
  • Generating customer deliverables, i.e. repair letters, calibration certificates, etc.
  • Collaborate with sales when an opportunity or conflict to Analytical Instruments is identified.

Requirements
  • Bachelor’s degree in chemistry, chemical engineering, or other science/technical discipline (or at least a High School Diploma/GED and at least 4 years of relevant technical service/support work experience)
  • 2 years of relevant technical service/support work experience.

Skills and Abilities
  • Strong written and verbal communication skills are mandatory (English). Excellent telephone mannerisms critical to success in this position. The majority of customer contact will be via telephone.
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative. Championing attitude regarding customer follow up. Must respond with urgency to customer concerns.
  • Must be able to develop and maintain positive relationships with customers.
  • Proficient with Microsoft Word and Excel.
  • Comfortable interacting directly with customers to achieve customer satisfaction. Prompt, responsive, responsible and friendly approach to customer problems important.
  • Ability to effectively prioritize multiple tasks.
  • Knowledge of automation control signals (i.e. MODBUS, Profibus, analog signals) and cGMP, GLP, ISO, and Pharmaceutical Regulations preferred.
  • Must be able to perform “on-call” after hours technical service phone support.

Advanctages:
  • Bi-lingual (French or German)

What we offer:
  • Competitive compensation package
  • Career opportunities
  • Flexible working hours
  • Enthusiastic, multilingual team
  • Truly supportive management
  • Team building and fun events
  • Travel opportunities
  • Language training opportunities

To apply for this position please register on this website and attach your English CV.

Legutóbbi kereséseim

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