Hozzáadott 1 year ago
L2 Service Desk Agent (Senior) - English and/or German speaking
Munkavégzés helyeHAJDÚ-BIHAR, Debrecen, Hungary PP Adecco
Foglalkoztatás jellegeSpecialist
Dátum2022-05-26
KategóriaIT and Telecommunications
L2 Service Desk Agent (Senior) - English and/or German speaking
L2 Service Desk Agent (Senior) - English and/or German speaking
Task:
- Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client
- End user support via mail or telephone
- Resolution of End User Incidents not resolved on first line and remotely resolvable
- Handling of standard and non-standard changes and service requests for single End Users
- Promotion of knowledge systems enabling first line analysts to increase their first contact resolution
- Invokes problem management
- Strives to resolve at least 70% -80% in the first contact
- Track and Trace of open user requests within all delivery parties
Expectation:
- >3 years in Service Desk
- Languages: C1 German (and B2 English)
- University or College, preferable ICT
- Microsoft MCITP certifications: Windows 7 / Windows 10 (or equivalent knowledge)
- Excellent coaching skills
- Customer Service: Customer Service Representative Professionalism, Process, Skills
- Lean: Lean mindset
- Customer focussed, disciplined, service attitude
- Polite, patient, friendly
What we offer:
- Competitive salary
- Participation in interesting international projects
- Wide range of training possibilities
- Possibility of professional growth
Legutóbbi kereséseim
- FEJÉR, Székesfehérvár, Hungary Staffing Adecco
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- VESZPRÉM, Veszprém, Hungary PP Adecco
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- BUDAPEST, Budapest, Hungary PP Adecco
- Specialist