Hozzáadott 1 month ago

Service Desk Specialist / Technical Support Specialist

Munkavégzés helyePEST, Budapest, Hungary PP Adecco

Foglalkoztatás jellegeSpecialist


KategóriaIT and Telecommunications

Service Desk Specialist / Technical Support Specialist

What will you do:
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Own issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues and outcomes are properly logged within the ticket management system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients
  • Identify and suggest possible improvements on process, procedures and or systems

  • 0-2 years, including internships, in work experience in Technical Support, Desktop Support, IT
  • Help Desk Technician or similar role
  • Fluent in English and/or French/Italian

Eligibility Requirements:
  • Successful applicant will be legally eligible to enter into a permanent employment relationship under the laws of Hungary. Our partner will not sponsor any Visa or Work permit request

What we offer:
  • Motivating salary
  • Home office up to 3 days/week
  • Opportunity to develop an IT career without any experience
  • Trainings

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