Hozzáadott 1 month ago

French or Italian Speaking Customer Service Representative

Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco

Foglalkoztatás jellegeStaff

Dátum2021-12-07

KategóriaCall Centre and Customer Service




French or Italian Speaking Customer Service Representative


FRENCH OR ITALIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE
(HOME OFFICE)
 
KEY RESPONSIBILITIES:
  • Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
  • Providing guidance to the client through the necessary steps to restore functionality
  • Being responsible to either solve the issue or assign up to Level 2 support
  • Coordinating Service Requests by follow up with the cross functional teams
  • Team up with your colleagues to collaborate on problem solving and identify major service solutions
  • Actively use knowledge base to resolve problems and raise potential knowledge gaps
  • Coordinating and follow up Service Requests

REQUIREMENTS:
  • Fluent FRENCH or ITALIAN and English language skills
  • Experience in telephone technical support or any customer service related field is an advantage
  • Considerable familiarity with MS Office Suite 2010 particularly and the Windows environment in general
  • Attention to details and analytical mind-set
  • Ability to work on multiple and/or similar activities simultaneously
  • Outstanding team player attitude

SALARY:
  • gross 700.000 HUF/month
  • short term contract (3/6 months contract or if you are interested you have the opportunity to stay long term)

FULL HOME OFFICE OPPORTUNITY.
 

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