Hozzáadott 1 month ago

Business Analyst

Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco

Foglalkoztatás jellegeSpecialist


KategóriaIT and Telecommunications

Business Analyst

About your tasks and your responsibilities:
  • Provide Level 3 support to the Connect to Resolve Team world-wide
  • Support L1 team and handle escalations from Level 2 team
  • Manage the Knowledge Base
  • Participate in the yearly system testing processes and release communication
  • Operate as business C2R platform specialist

About the requirements:
  • Experience in Level 3 Support
  • Advanced practice in MS Excel
  • Advanced English language skills
  • Experience especially with ServiceNow or other case management tool
  • Practise in Customer Support

What we offer?
  • Multinational company environment
  • Home office opportunity
  • Loyalty bonus
  • Life and health insurance

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