Hozzáadott 1 week ago

Technical support engineer

Munkavégzés helyeBUDAPEST, Budapest, Hungary PP Adecco

Foglalkoztatás jellegeSpecialist

Dátum2022-11-21

KategóriaIT and Telecommunications




Technical support engineer


Our Client, a leading telecommunication company, is searching for a Technical Support Engineer for a global project.


 


What your tasks would be:


  • Engineers apply advanced troubleshooting techniques to provide unique solutions for our customers and lead customer interactions by thoughtfully working with them to dive deep into the issue and get the root cause
  • Interaction with leading engineers around the world
  • Partner with CLOUD teams to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
  • Driving projects that improve support-related processes and our customers’technical support experience
  • Working on critical, highly complex customer problems that may span multiple CLOUD services
  • Apart from working on a broad spectrum of technical issues, a CLOUD Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives


What helps you to get this job:


  • Majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
  • Excellent spoken and written English skills
  • Strong communications skills, effective, polished interaction with the customer to gather information quickly
  • Passion for technology and customer support
  • Strong ability of cross-team collaboration
  • Excellent problem solving and troubleshooting skills, able to use various data collection tools and methodologies to analyze problems,determine root cause and develop solutions
  • Knowledge about linux, windows, network, storage

What is nice to have:


  • Rich experience about security, big data, AI, database, docker, coding


What the company can offer:


  • Support for commuting to work (BKK travel pass), free parking
  • SZÉP card
  • AYCM Sport Pass
  • Private Health Insurance
  • Regular team building programs
  • Easy access, modern working conditions in the city centre of Budapest (bike friendly)
  • Free coffee
  • Young and motivated team

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