Hozzáadott 1 month ago

Customer service agent

Munkavégzés helyeBUDAPEST, Budapest, Hungary Staffing Adecco

Foglalkoztatás jellegeStaff


KategóriaCall Centre and Customer Service

Customer service agent


EMIRATES is hiring exceptional people to be part of our multinational Customer Service Team.
If you’re looking to make your next big career move, come and train in service excellence with the largest international airline.

  • The main responsibilities of a Customer Service Agent at Emirates are to answer calls received from customers, help them to book flight tickets &  Emirates products and assist them with their general enquires both in English and one of the required languages
  • Ensure the highest standard of service is provided to Emirates customers, provide them with details on Emirates fares and issue online tickets and related products.
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
  • Providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

  • 2+ years in a contact centre or reservations office environment. Airline or travel industry is nice to have.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Fluent English is required
  • German/Italian or Polish/Czech

  • Attractive salary
  • 2nd language allowance ( other than English)
  • Premium
  • Shift Premium Payment
  • Cafeteria
  • Life Insurance
  • Discounted airline staff tickets all around the world

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